New Dow Epoxy Web Site Employs Interactive Technology

10 August 2003

Dow Epoxy has launched its new global Web which employs web-based software to help customers locate and select the right epoxy product for their specific applications.

The interactive Shockwave-based ""Product Finder"" software allows users to click on one or more categories - product type, application, or geographic availability - to quickly receive a list of Dow epoxy products best suited to their requirements. A second click on a specific Dow epoxy brings up information including product brochures, technical data sheets, product stewardship manuals, and material safety data sheets. The Product Finder tool also helps customers find approved Dow epoxy distributors in their geography.

""Dow makes hundreds of epoxy products that are used all over the world for challenging and innovative applications,"" said Phil Cook, EP&I business vice president. ""By giving customers and prospects a quick and easy way to navigate our comprehensive portfolio on their own, we can help streamline their product development efforts and strengthen our position as a low-cost producer. We have put 40 years of Dow epoxy expertise within even easier reach of our customers, better enabling them to build on their business success.""

""As the Internet has grown in popularity and capability, Dow has spearheaded efforts to bring e-business solutions to our customers,"" says Cook. ""The self-service purchasing, tracking and reporting capabilities of our e-business tools have set the standard for Internet-based customer service in the epoxy industry. These capabilities and the significant work that we continue devoting to this effort builds upon and strengthens the low-cost customer interface that we've put in place and that our industry increasingly demands.""

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