16 August 2002
16 August 2002
Reichhold personnel were presented with the certificate by Yngve Amundsen, Middle Eastern manager for Management System Certification Services at Det Norske Veritas (DNV). The ISO 9001:2000 standard requires that a certified company have a documented quality management system in place and that the company demonstrate the ability to consistently provide products that meet customer needs.
ISO 9001:2000 is a significant upgrade for Reichhold's Dubai facility. In addition to putting a system into place to meet customer requirements, Reichhold is required to demonstrate effective application of the system, including processes for continual improvement of the system itself and assurance of conformance to customer needs and regulatory compliance.
In awarding ISO 9001:2000 compliance, audit teams look at a company's entire business, rather than individual segments. The audit looks at how the business is run as a whole. Additionally, ISO 9001:2000 requires a process-based approach, looking at inputs, outputs and resources.
Reichhold has been actively involved in the Middle East since the early 1970's, Reichhold is committed long term to the region. It has invested heavily by setting up a manufacturing facility in Jebel Ali Free Zone Dubai, United Arab Emirates (UAE) in 1995 and more recently by constructing its own office and distribution center in the Free Zone.